FAQ

HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

Once you have finished adding items to your Cart, simply click the “Check Out” button (that's a shopping Bag icon in upper right corner) and you'll enter intuitive and easy checkout process.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.

HOW DOES SHIPPING WORK?

The QuickSneak partners with global merchants and artisans in order to provide you the best prices and the most interesting products.

This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc. 

Our global suppliers provide tracking numbers.

Every product page has estimated delivery times at the bottom, depending on the country we ship to. It may take your item 4-7 days to arrive, but sometimes, due to high demand it may take 12-30 business days. Please do not panic if it does not show up immediately, it's on its way :)

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us and we'll help guide you through the process to send the item back.

CAN I CANCEL MY ORDER? 
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email via contact form and we'll get back to you as soon as we can.